Return & Refund Policy
WHAT IS THE GENERAL RETURN POLICY AT Shayoda?
7 DAY RETURN POLICY
We offer you complete peace of mind while ordering at Shayoda - you can return items which qualify as returnable/refundable under this Policy within 7 days of receipt of goods. Please, ensure that the product is unused and the tags, boxes and other packaging is intact.
If you are not satisfied with what you have bought, we'll gladly take it back within7 days from the date of delivery. However, please note that in case you are unavailable on the day the delivery executive tries to deliver the product and subsequently the product is delivered to you at a different day or time then the date of delivery shall be the day and time at which the delivery executive first attempted to deliver the product. We will issue you in a full refund in original payment method used or a different item in exchange as per your request.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED ITEM, WRONG PRODUCT OR MISSING UNITS IN MY ORDER?
If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging and products received to our customer care at care.shayoda@gmail.com.com within 7 days of receipt of the product. We will arrange a reverse pickup for the product and then issue either refund in Original payment method used or a different item in exchange, as per your request. Please note that replacements are subject to availability of the particular product. Further, please note that, the exercise of this option shall remain at the sole discretion of Shayoda and in accordance with our Terms of Service.
IS THERE A CATEGORY SPECIFIC POLICY FOR RETURNS?
NO
FITNESS/ACCESSORIES/SPORTS:
1. Any Fitness Equipment/Accessory/Sports will be valid for replacement within 7 days of delivery.
2. Any Fitness/Sports/Accessories Equipment will be replaced in case of manufacturing defect, size or colour change.
Please note that replacements are subject to availability of the particular product. Shayoda shall not be obligated to specially arrange any replacements. In case product availability is an issue, the same shall be notified to you and a refund shall be initiated. Shayoda is in no manner whatsoever liable to prove such unavailability.
FOLLOWING SHALL NOT BE ELIGIBLE FOR RETURN OR REPLACEMENT:
1. Damages due to misuse / incorrect use of product
2. Incidental damage due to malfunctioning of product
3. Any consumable item, which has been used or installed
4. Products with tampered or missing serial / UPC numbers
5. Combos sold won't be taken back/returned as individual units
6. Any damage / defect which is not covered under the manufacturer's warranty
Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered. Please note that in case any item is picked up by us and it turns out that the original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered are not in order, the same shall be returned back to you at your own cost. If the remaining accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered can be reinstated by you, the same shall be couriered to us by SpeedPost at your own cost if you wish to avail of the return/refund.
Some special rules for promotional offers may override our 7 Day Return Policy. It is the sole discretion of Shayoda to define, modify, discontinue or notify such special rules.
In case of any queries, please write to our customer care on care.shayoda@gmail.com or contact us at 7892906461.
I AM UNHAPPY WITH THE RETURN PROCESS, WHAT CAN I DO?
In case of any disputes with relation to the Return Policy and/or the Return process, you may write to us at care.shayoda@gmail.com. In accordance with our Terms of Service which you are bound by, you shall unconditionally cooperate with us for an amicable resolution of such dispute within a period of 30 days.
I NEED TO RETURN/EXCHANGE AN ITEM; HOW DO I ARRANGE FOR A PICK-UP ?
You can write to us at care.shayoda@gmail.com to initiate a return. We will arrange the return pickup for you.
WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?
Once your order is cancelled you will be refunded in Original Payment method used of your order value using which you can buy any Shayoda item for a period of 365 days from the day of refund.